Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after purchase. You will receive a confirmation email once your order has been shipped.

Shipping Time

Our standard shipping time is 6–12 business days depending on your location.
Please note that delivery times may vary slightly due to customs delays, peak periods, or shipping carrier delays.

Shipping Costs

Shipping costs (if applicable) will be calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status at any time.

Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur that are outside of our control. If your order is significantly delayed, please contact our support team and we will assist you.

Lost or Stolen Packages

We are not responsible for packages lost or stolen after they have been marked as delivered. If you experience any issues, please contact your local carrier first, then reach out to our support team for further assistance.

Contact Us

If you have any questions about your order, please contact us at:
support@luuma.com