Shipping Policy

Last updated: September 7, 2026

At Luuma, we aim to get your order to you as quickly as possible while ensuring it arrives safely.

Processing Times

Orders are typically processed and shipped within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Our estimated delivery time is:

5–12 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, public holidays, or other circumstances outside our control.

Tracking

If tracking information is available for your order, it will be provided via email once your order has been shipped.

Tracking updates may take a few days to appear after your order has been dispatched.

Delayed Orders

While we do our best to ensure your order arrives within the estimated timeframe, delays can occasionally occur.

If your order has not arrived after the expected delivery timeframe, please contact us at support@tryluuma.com with your order number and we will assist you.

Incorrect Shipping Information

Please ensure your shipping address is correct when placing your order.

If you enter an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that we will be able to change your address once your order has been processed or shipped.

Luuma is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at support@tryluuma.com as soon as possible with your order number and relevant details or photos.

We will work with you to resolve the issue.

International Orders

For international orders, delivery times may vary depending on the destination country and customs processing.

Customers are responsible for complying with any applicable local laws, duties, taxes, or customs requirements associated with their order.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: support@tryluuma.com

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.